Frequently Asked Questions

Last Updated on May 16, 2022
You can easily place a new order by clicking on the "Add to Cart" button for any item that you wish to order. Once items are added to your cart you can Checkout and complete your order within a few quick and easy steps. Note: We currently do not take orders on the phone. All orders have to be placed online on the MicroTech Pixels FZE website.
Yes, all our orders are on Cash on Delivery, we do not accepts online payments yet. As we do, we will update you as well as here in FAQ page.
Yes, there are three ways to track your order: Click on Track Your Order Login to your Account to track your order. You will also receive updates by email about the status of your order.
You may be able to cancel your order until we have prepared the items and confirmed . Orders cannot be cancelled after order ready and dispatched. Use our Contact us form to request a cancellation.
We understand that from time to time you may wish to return a product to us. We will try our best to assist you in the best possible way. Please ready our
We will try out best to delivery in 2 Working days.
Delivery is free if your order total is more than AED 250, otherwise if it's less that AED 250 then the delivery charge is AED 25
One week Warranty will be provided
In order to keep our operations running as efficiently as possible and minimize the amount of staff, we send all your items directly to you by courier. You will be notified by email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier. We are an E-Commerce company. We do not have a collection facility as this allows us to save costs of owning physical stores and pass on these savings to our customers like you which means you get your products cheaper and faster from the comfort of your own home or office.